dk Terms and Conditions
Please read these terms carefully before opening an account or using dk's services — they define the rights and responsibilities of both you and us.
The terms and conditions on this page apply to all services on the dk platform. dk reserves the right to update these terms at any time. Continued use of the service after any changes are published will be considered acceptance of the updated terms.
1. General Provisions and Definitions
These Terms and Conditions ("Terms") form the basis for operating the dk platform and all its services. Here, "dk" refers to the operating entity that owns this platform; "member" or "user" refers to any person who has registered on dk; and "services" refers to all gaming, betting, and related features provided through dk's website and mobile application.
Before using dk's services, members are encouraged to read the Privacy Policy and the Responsible Gaming Guidelines alongside these Terms.
1.1 Applicability of Terms
These Terms form a legal agreement between the user and dk. By registering an account, playing any game, or completing a deposit, the member is considered to have accepted these Terms. If you do not agree with any part, please refrain from using the service.
1.2 Age Restriction
dk's services are for persons aged 21 or older only. Anyone below this age may not open an account or use the services. dk may request necessary documents for age verification at any time.
2. Account Registration and Management
Each member may open only one account. If an attempt is made to open multiple accounts, dk reserves the right to close both or all accounts and forfeit any funds held in them. All information provided at registration must be accurate, complete, and up to date.
2.1 Identity Verification
dk may at any time — particularly before a deposit, withdrawal, or bonus claim — request a national ID card, passport, mobile number verification (OTP), or any other relevant documents to confirm a member's identity. If documents are not provided within the specified time, the account may be temporarily suspended.
2.2 Login Credential Security
Members are fully responsible for their own username and password. If login details are shared with a third party and the account's security is compromised, dk will not be held liable. If unauthorised access is suspected, contact dk support immediately.
2.3 Account Closure and Suspension
dk reserves the right to suspend or close any account without stating a reason, though appropriate steps will be taken to return any valid balance. Members may also request account closure at any time through the FAQ section.
3. Deposit and Withdrawal Policy
Deposits and withdrawals on dk are currently available via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within one hour.
3.1 Deposit Conditions
Members must use a payment method registered in their own name. Funds sent from another person's account may not be accepted and may be returned in some cases. dk reserves the right to initiate additional verification for suspicious transactions.
3.2 Withdrawal Conditions
To make a withdrawal, the member's identity verification must be complete. Withdrawing bonus funds requires the wagering conditions to be met — details are discussed in the bonus section below. There are no wagering conditions for withdrawing the original deposit.
4. Bonus and Promotion Terms
dk's welcome bonus is a 150% bonus on the first deposit, up to a maximum of ৳15,000. The wagering requirement on the bonus is 15 times the bonus amount.
4.1 Bonus Calculation Example
For example: a deposit of ৳1,000 will add ৳1,500 as a bonus, making the total balance ৳2,500. To withdraw this bonus, bets totalling ৳1,500 × 15 = ৳22,500 must be completed.
4.2 Bonus Usage Restrictions
- Bonuses may only be used for playing games and cannot be withdrawn directly.
- If the original deposit is withdrawn before the wagering conditions are met, any active bonus will be cancelled.
- dk may modify or withdraw any bonus offer at its discretion, but bonuses already granted and their conditions will remain unchanged.
- A member may participate in each promotional offer only once, unless otherwise stated.
- Attempting to claim the same bonus more than once through different accounts will be treated as fraud.
4.3 VIP Cashback
dk's VIP programme has four tiers: Bronze, Silver, Gold, and Platinum. Cashback applies on weekly net losses — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Example: a Gold member with a weekly net loss of ৳20,000 will receive ৳20,000 × 0.6% = ৳120 in cashback.
5. Game and Betting Rules
dk offers various types of games including slots, live casino, and sports betting. Each game and betting category has its own specific rules, which are displayed in the relevant section.
5.1 Bet Cancellation and Void Bets
If a bet is declared void due to a technical error, a game provider's server issue, or incorrect odds being displayed, the original stake of that bet will be returned to the member's account. dk reserves the right to make the final decision on such matters.
5.2 Odds and Results
Odds displayed on dk may change at any time. The odds in effect at the moment a bet is accepted will be considered final. Results for sports events will be determined in accordance with announcements by the relevant international authority.
5.3 Multi Bet
In a multi bet, the total odds are determined by multiplying the odds of each selected event. If any single selection is found to be incorrect, the entire multi bet is lost.
6. Prohibited Activities
The following activities are strictly prohibited on the dk platform. If such activities are detected, the account will be closed and all deposited funds may be forfeited:
- Bonus abuse or deliberately hedging bets with the intent of meeting wagering requirements
- Operating multiple accounts by the same individual or an organised group
- Using software, bots, or any automated method to gain an advantage in games or betting
- Taking any action to influence the outcome of a game
- Placing bets through dk on behalf of another platform or individual
- Depositing with uncleared funds or money belonging to a third party
7. Data Privacy and Security
dk is committed to protecting members' personal data. The platform uses SSL encryption and other security technologies. Details on data collection, storage, and use are set out in dk's Privacy Policy.
7.1 Sharing Data with Third Parties
dk never sells or uses members' personal data for marketing purposes. However, relevant information may be shared with the appropriate authorities or service providers when required by legal obligation, fraud investigation, or payment processing.
8. Responsible Gaming
dk places the highest importance on responsible gaming. The platform is designed for members' entertainment, not as a source of income. In line with dk's responsible gaming policy, members can set their own weekly or monthly betting limits.
If you experience gambling-related problems, contact dk via live chat or email support, or get help from the Responsible Gaming section. Self-exclusion (temporarily stepping away) and temporary account suspension options are available.
8.1 Protection of Minors
Use of any dk service by anyone under the age of 21 is strictly prohibited. If any irregularity is found during age verification of an account holder, the account will be closed immediately.
9. Customer Support and Dispute Resolution
dk provides support in Bengali and English via live chat and email, seven days a week, 24 hours a day. For any dispute or complaint, please contact the support team first.
9.1 Complaint Process
After a complaint is submitted, dk will provide an initial response within a maximum of seven business days. Complex matters may take longer to resolve, but members will be kept informed at each stage.
9.2 Final Decision
Final decisions made by dk are reached in accordance with the relevant rules and these Terms, and are binding on both parties.
10. Limitation of Liability
dk is not liable for any financial loss arising from a member's gaming activity. If an unintentional technical issue on the dk platform causes a temporary disruption, dk is not liable to compensate the member, though appropriate action will be taken regarding any affected bets in such circumstances.
10.1 Force Majeure
If a service disruption occurs due to a natural disaster, government restriction, cyber attack, or any other uncontrollable circumstance, dk will be exempt from liability under these Terms and will make every effort to restore normal operations as soon as possible.
11. Changes to Terms and Contact
dk may amend any part of these Terms at any time. Amended terms will take effect from the date of publication on the website. For significant changes, members will be notified via email or an on-site notification.
11.1 Contact Methods
For any questions regarding these Terms, contact dk's live chat support or write to [email protected]. The support team is available to assist in both Bengali and English.
11.2 Language Preference
These Terms are written in Bengali, and the Bengali version is considered the original and authoritative document. In the event of any discrepancy with a translation in another language, the Bengali version will take precedence.