dk's Privacy Policy

This privacy policy applies to all users of the dk platform. When you register on dk, use our services, or contact us, you automatically agree to the terms of this policy. Reading our Terms and Conditions together with this privacy policy gives you a full understanding of how dk's services are structured.

We believe your personal information belongs to you. That is why dk always makes clear what information is being collected and how it will be used.

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1 Types of Information Collected

The information dk collects falls into two main categories — information you provide and information collected automatically.

1.1 Information You Provide

• Name, date of birth, and national ID number (for age verification)
• Mobile number and email address
• Username and password provided when creating an account
• Payment information used for deposits and withdrawals (bKash, Nagad, Rocket)
• Details of requests or complaints submitted via support chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time of site access, page names, and duration of visit
• Session information collected through cookies and similar technologies
• Gaming activity, betting history, and transaction logs

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2 Purpose of Data Collection

dk uses collected information for the following legitimate purposes:

• Account registration and identity verification — including confirming users are 21+
• Processing deposit, withdrawal, and payment transactions
• Determining eligibility for bonuses and promotional offers
• Providing customer support — via 24/7 live chat and email
• Preventing fraud, money laundering, and unauthorised access
• Improving service quality and resolving technical issues
• Presenting the service according to user preferences

dk never sells your information to third parties. Data sharing is discussed in detail in Section 5.

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3 Cookie Policy

The dk website uses cookies — small text files stored in your browser. Cookies help ensure the site functions correctly and improve your experience.

3.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and verify security tokens.
• Functional cookies: Remember language preferences and previous settings.
• Analytics cookies: Help us understand which parts of the site are used most — all data is statistical and non-personal.

You can disable non-essential cookies by changing your browser settings. However, this may limit some site functionality.

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4 Data Storage and Security

dk uses industry-standard security technology to protect your information. SSL encryption is applied to both storage and transfer.

4.1 Technical Security Measures

• All data transfers are secured with 256-bit SSL/TLS encryption
• Payment information is stored in encrypted form — raw card numbers are never stored
• Regular security audits and vulnerability assessments are conducted
• Server access is strictly controlled and logged

4.2 Data Retention Period

Your information will be retained for as long as your account is active. After an account is closed, certain information may be held for up to five years to meet legal obligations and financial record-keeping requirements. After that period, data is securely deleted.

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5 Sharing Information with Third Parties

dk does not sell or rent your information. Necessary information may be shared with relevant parties in the limited situations below:

5.1 Payment Processors

Payment information required to complete transactions via bKash, Nagad, and Rocket is communicated to the respective mobile financial service providers. These third parties have their own privacy policies that dk does not control.

5.2 Gaming Software Providers

Gaming studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive certain technical data to operate their games — such as session IDs or bet amounts. This information is kept non-personal where possible.

5.3 Legal Obligations

Providing information in response to a court order or a lawful request from law enforcement is part of dk's legal obligations. In such situations, dk provides only the minimum information requested.

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6 Your Rights

As a dk user, you have the following rights:

• Right to access: You may request to know what information dk holds about you.
• Right to correction: You may request that incorrect or outdated information be updated.
• Right to deletion: You may request that your information be deleted, within the limits of legal obligations.
• Right to object to processing: You may object to the use of your information in certain specific cases.
• Right to data portability: You may receive your account information in a structured format.

To exercise these rights, contact our support team. We are available 24/7 in Bengali and English.

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7 Age Verification and Protection of Minors

All dk services are for persons aged 21 and over only. Age verification is mandatory at registration, and additional identity documents may be requested if needed.

We do not knowingly collect information from any minor. If a minor's account is identified, it is closed immediately and the associated information is deleted.

For more information on responsible gaming, visit our Responsible Gaming section, which contains detailed guidance on self-control and protection.

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8 Mobile Application and Data Collection

This same privacy policy applies to users of the dk Android and iOS apps. The app is available through official channels.

The mobile app may additionally collect the following information, but only with your permission:

• Device identifier — for fraud prevention
• Device token for push notifications — you can turn this off at any time

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9 Third-Party Links and Services

Although the dk platform connects to third-party gaming software and payment services, dk is not responsible for the privacy practices of those third parties. We recommend that you read the relevant policies of each party.

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10 Policy Changes and Updates

dk may update this privacy policy when needed. For significant changes, notice will be sent to your registered mobile number or email. Continuing to use the service after a change means you have accepted the updated policy.

To get a full understanding of the overall terms of our service, also visit dk's About Us section — which describes the platform's goals and the core principles behind the service.

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11 Contact Us

If you have any questions or requests about this privacy policy, please contact us:

• 24/7 Live Chat — from any page on the site
• Email: [email protected]

Our support team provides assistance in both Bengali and English. For common questions, check our FAQ section — many frequently asked questions are already answered there.